Shipping: U.S. addresses only (48 states + DC)
Return Window: 30 days from delivery
Condition: Unused, original packaging
Return Shipping: Customer pays all return shipping
Refund Speed: 3–5 business days after inspection
Size or Color Swap: Instant Exchange—new item ships once we scan your return

1. Eligibility

• Item must be new—no dirt, odors, or missing parts
• Original tags and packaging required
• Custom-logo tents and heavily used/soiled gear are non-returnable

2. Start a Return

1. Visit our self-service returns portal (link in your confirmation email) or email info@trendtents.com
2. Select Refund or Instant Exchange
3. Ship your item back via your preferred carrier and pay the postage
4. For Instant Exchange, we’ll ship your replacement as soon as we scan your return

3. Inspection & Refund

• We inspect returns within 48 hours of arrival
• Refunds post to your original payment method in 3–5 business days
• We’ll email you as soon as it’s processed

4. Exchanges

Need a different size or color? Choose Instant Exchange in the portal. Once we scan your return, we send your replacement right away—so you’re never without a tent for long.

5. Warranty

Every Trend Tent carries a 1-year craftsmanship warranty on fabric, poles, zippers, and seams. If it’s our fault, we repair or replace at no cost. After year one, replacement parts are available at fair prices for accidental damage.

6. Questions?

Email info@trendtents.com
Phone 01215168817
We respond within 24 hours, guaranteed.